Appointment booked6:48 PM
Dana Ruiz(555) 014-2231
New client booked a skin consultation for Thursday at 4:30 PM. The caller confirmed the time.
Every plan, with a connected calendar
Asked about parking. Shared your approved directions.
For medical spas and aesthetics studios
Med spa
answering service.
Your team is with a guest and the phone rings again. Your virtual phone assistant, powered by AI, answers the front-desk calls: hours, services, approved prices, and consultation requests. Clinical questions always go to your team.
From $119/month · Keep your number · Run your numbers
While you’re busy
“Do you have any consultations open this week?”
Consultation times offered.
Booked from your connected calendar after the caller confirms.
At the front desk
The calls your
front desk juggles.
Each one is answered from the information you approve. Anything outside it becomes a message or a handoff to your team.
“Are you open Saturday?”
Shares your approved hours, holiday hours, location, and parking notes.
“How much is a consultation?”
Quotes only the consultation fees, starting prices, and packages you approve. It never invents a total.
“Can I book a consultation for next week?”
It offers open times for the exact appointment type and books only after the caller confirms.
“I need to move my appointment.”
It matches the booking reference and email first, offers a new open time, and confirms before changing anything.
“I have to cancel tomorrow.”
It never cancels. It connects the caller to your team during approved hours, or sends your team a request after hours.
“Am I a good candidate for filler?”
It does not answer clinical questions. It offers a consultation or a callback from your team.
“I think I'm having a reaction.”
It follows your urgent rule: a transfer or an urgent message to your clinical contact. Anyone describing an emergency is told to call 911.
“¿Tienen citas disponibles?”
It continues in Spanish with the same approved services, prices, and policies.
When the call ends
What lands
in your inbox.
After every call, your team gets a written summary by email and in your customer portal. It carries front-desk details, never medical ones.
- The caller's name and callback number
- Email, when the caller books
- The service or appointment type they asked about
- The time they booked or would like
- What happened: an answer, a message, a transfer, or a booking
- Anything urgent, clearly flagged
Where the line is drawn
Front desk,
not the clinic.
Your virtual phone assistant handles the business side of the call. It does not give medical advice, recommend treatments or doses, say whether someone is a good candidate, or collect health details. If a caller starts sharing medical information, it politely stops and offers a callback from your team.
You decide what happens with urgent calls, such as a reaction after a treatment: a transfer to the right person or an urgent message. Linevio is not an emergency service, and a caller describing an emergency is told to call 911.
The math on missed calls
What is a missed
consultation worth?
A caller asking about a treatment can book somewhere else just as easily. Put in your own week and average visit and see what unanswered calls add up to.
Rang out or went to voicemail
Not spam, vendors, or current customers
Of new work that reaches you by phone
What one typically bills
After labor, materials, and other costs
Monthly fee, month to month
At stake every year
$37,440
About 94 appointments a year you would usually win, riding on calls nobody answers.
Business: $2,988 a year ($249 a month)
At $180 left per appointment, 2 completed appointments a month cover it.
An estimate from the numbers above, not a promise. Linevio answers the calls and gets the details to your team; winning the work is still up to you. Starting numbers are examples to change, not industry averages. The plan fee excludes setup, extra minutes, and taxes.
Getting set up
What we need
from you.
Setup is a conversation, not a software project. Your Voice Partner turns your answers into the way your virtual phone assistant handles calls, then tests it with you.
- Hours, holiday hours, location, and parking notes
- Your service menu, in the names your front desk uses
- The prices, packages, and consultation fees callers may hear
- Consultation, deposit, late-arrival, and cancellation policy wording
- The appointment types callers can book from your connected calendar
- Who takes transfers, and what counts as urgent for your team
- Topics your team always handles personally
A note on medical spa fit
Linevio handles front-desk calls for medical spas. It is not a clinical intake service, is instructed not to collect health information, does not claim HIPAA compliance, and does not sign business associate agreements. If your practice needs one for phone handling, Linevio is not the right fit today. Every medical spa gets a scope review with its Voice Partner before calls go live.
Before you pick up
Questions
owners ask.
Can it book consultations?
Yes, on every plan. It checks open times for the exact appointment type you approve, books only after the caller confirms, and can move one verified future appointment. Cancellation requests always go to a person.
Is Linevio HIPAA compliant?
Linevio does not claim HIPAA compliance and does not sign business associate agreements. The service is built for front-desk calls, like hours, services, prices, and appointments, and it is instructed not to collect medical details. If your practice needs a business associate agreement for phone handling, we are not the right fit today.
What happens when a caller asks a clinical question?
It does not answer it. It offers a consultation, takes a message for your team, or makes an approved transfer. It never guesses.
Can it mention our current specials?
Yes, in the wording you approve. Tell your Voice Partner when an offer starts and ends, and they update and test the change. It never invents a discount or promises a result.
Busy hands. Open lines.