1. Your agreement with Linevio
These Terms govern the managed inbound AI phone service supplied by the legal entity identified in the Company details on the Legal center (we, us, or Linevio). Customer or you means the business identified in the accepted order. Linevio is a brand, not a substitute for identifying the contracting entity.
The service is offered for business use by adults authorized to bind their organization. By affirmatively accepting these Terms at checkout or signing an order referencing them, your authorized representative agrees on the business’s behalf. Merely visiting the website does not enroll you in a subscription. Keep a copy of the agreement and your order.
The agreement includes these Terms, the Service Agreement, Billing & Cancellation Policy, Acceptable Use Policy, AI & Call Data Disclosure, and, for customer personal data, the Data Processing Addendum. The Privacy Notice explains our own handling of personal information; acknowledging it is not blanket consent to every processing activity. All documents are available from the Legal center.
For a conflict, a separately signed order controls only the provisions it expressly overrides; the Data Processing Addendum controls customer personal-data processing; these Terms control other legal issues; and the remaining policies govern their specific subjects. Mandatory law always controls. Purchase-order boilerplate does not amend the agreement.
2. Service, orders, and activation
AI answers callers. A human Voice Partner manages setup, testing, support, and approved changes. We do not supply a live human answering desk, legal or other professional advice, an emergency response service, or a replacement for your telephone carrier. The Service Agreement defines the supported work and its limits.
Your order identifies the plan, recurring price, included usage, overage rate, setup charge or confirmed waiver, and billing period. Payment starts the subscription and onboarding; it does not mean a phone line is immediately ready. Activation requires complete approved business information, supported routing, applicable disclosures, testing, and release approval. You remain responsible for your existing phone service while setup is pending.
We may use qualified service providers to perform the service. We remain responsible for our contractual obligations; using a provider does not remove duties that law places on us. No provider’s separate terms impose an undisclosed extra charge from us. Your own carrier and separately purchased connected accounts remain your responsibility.
3. Customer authority and cooperation
You represent that you have authority to use the business name, telephone numbers, routing destinations, uploaded material, appointment accounts, and connected systems you submit. You authorize us to configure and operate the approved service using that information, within the agreed scope. This does not authorize us to bind you to unrelated contracts, issue refunds, collect payments from callers, or promise exceptions to your policies.
You must provide accurate, current, lawfully obtained business information; review proposed configurations; identify legally required notices and permissions; and promptly report changes or errors. You are responsible for your personnel, approved recipients, account access, and business decisions based on calls or summaries. Do not share private access links or credentials. Promptly report unauthorized access.
You must maintain a lawful non-AI contact route appropriate for your business, monitor messages that need human action, and keep approved transfer destinations staffed when promised. Do not rely on the service as the sole safeguard against injury, financial loss, or missed deadlines. We may refuse instructions that are unsafe, unlawful, unsupported, or outside your plan.
4. Customer materials and intellectual property
As between the parties, you retain your rights in your business information, uploads, and customer call records, subject to callers’ and other third parties’ rights. You grant us a limited, nonexclusive right to process those materials only to provide, secure, support, and administer the service and as permitted by the Data Processing Addendum. You do not grant us a right to sell caller information or use it for unrelated advertising.
We and our licensors retain rights in our software, templates, general methods, service designs, and pre-existing technology. Subject to payment and compliance, you may access the service for your internal business use during the subscription. No software ownership, source-code license, or exclusivity is transferred. You may use delivered call outcomes for lawful business purposes; AI output may be inaccurate, non-unique, or not eligible for intellectual-property protection.
Optional product feedback may be used without payment or restriction, but this permission does not include your confidential information or personal data. Neither party may use the other’s logo or identify the other as an endorsement or case study without separate permission.
5. Confidentiality
Each party will protect the other’s nonpublic business information using reasonable care, use it only for the agreement, and disclose it only to personnel, advisers, and providers who need it and are bound to appropriate confidentiality obligations. Customer call content and private business configurations are confidential. Information independently developed, already lawfully known, lawfully received without restriction, or publicly available without breach is excluded.
A party may disclose information when law requires it, limiting disclosure where practicable and giving notice when legally permitted. Confidentiality continues for three years after termination, and for trade secrets while legally protected. Personal-data obligations continue for as long as the information is held under the applicable law and Data Processing Addendum.
6. Charges and renewal
Subscriptions renew monthly until canceled. You authorize the disclosed recurring subscription, confirmed setup charge, applicable taxes, and metered overage charges described in your order and the Billing & Cancellation Policy. Overage may be invoiced after the service period or cancellation. No sales, revenue, savings, or return on investment is promised.
We will give at least 30 days’ notice before increasing a recurring price or materially reducing your purchased plan entitlements. Such changes apply no earlier than the next renewal after that notice period. You may cancel before the changed terms apply. Any change requiring affirmative consent under applicable law will require that consent.
7. Service commitments and warranty limits
We will perform our managed services with reasonable care and skill, materially in accordance with the agreed scope. Tell us promptly about a material failure so we can investigate and, where practicable, correct or reperform the affected work. If we cannot remedy a material failure within 30 days after written notice, you may terminate the affected service and receive a proportional refund of prepaid fees for its unused period. This remedy does not limit rights that cannot lawfully be limited.
EXCEPT FOR OUR EXPRESS COMMITMENTS AND NON-WAIVABLE RIGHTS, THE SERVICE AND AI OUTPUT ARE PROVIDED AS AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE CALLS, ACCURATE AI OUTPUT IN EVERY CASE, SUCCESSFUL TRANSFERS, EVERY BOOKING OR DELIVERY, OR PARTICULAR BUSINESS RESULTS.
Examples and demonstrations illustrate capabilities and are not guarantees for your caller, carrier, language, background noise, integration, or business. We do not promise a service-level agreement or automatic outage credits unless separately agreed in writing. These limits do not excuse our express security, confidentiality, or data-processing obligations.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE UNDER THIS AGREEMENT FOR INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS, WHETHER THE CLAIM ARISES IN CONTRACT, TORT, OR OTHERWISE AND EVEN IF THE POSSIBILITY WAS KNOWN.
SUBJECT TO THE EXCEPTIONS BELOW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM. RELATED CLAIMS ARE TREATED AS ONE EVENT; MULTIPLE CLAIMS DO NOT MULTIPLY THE CAP.
The cap does not limit your obligation to pay properly incurred fees or your defense and indemnity obligations in section 9. Neither the cap nor the excluded-damages provision limits a party’s fraud, willful misconduct, gross negligence, death or personal injury caused by its negligence, or any liability that applicable law prohibits limiting. These provisions allocate business risk and are reflected in the price; they do not waive a caller’s independent statutory rights.
9. Third-party claims
To the extent permitted by law, you will defend and indemnify us and our personnel against third-party claims, damages finally awarded, approved settlements, and reasonable defense costs to the extent arising from materials or instructions you supplied that infringe rights, your unlawful use, your breach of the Acceptable Use Policy, or your failure to obtain notices or permissions for which you are responsible. This does not cover a claim to the extent caused by our breach, negligence, willful misconduct, or unauthorized processing.
We must promptly notify you of the claim, permit you to control the defense with reasonably qualified counsel, and reasonably cooperate at your expense. Delayed notice excuses your obligations only to the extent it materially prejudices the defense. No settlement may admit fault by us, impose a nonmonetary duty, or fail to release us without our prior written consent, which will not be unreasonably withheld. We may participate with separate counsel at our expense.
10. Suspension and termination
You may stop renewal using the cancellation methods in the Billing & Cancellation Policy. Either party may terminate for a material breach not cured within 30 days after written notice. We may immediately restrict or suspend affected functionality when reasonably necessary to address unlawful activity, security threats, serious misuse, a provider requirement, or a risk to others. We will keep restrictions proportionate, notify you when lawful and practicable, and restore service when the issue is resolved.
Failed payment may lead to notice, payment retries, and suspension or termination after the applicable grace process. We do not treat the first payment failure as an automatic instruction to disconnect your line. We may end the service for convenience on at least 30 days’ notice and refund prepaid fees for any unused service period we end early, excluding properly incurred usage and completed setup work.
At service end, stop forwarding calls to our destination and verify your own route. Access and managed destinations may cease. We will handle customer data under the Data Processing Addendum; request any needed export before access ends. Accrued payment obligations, confidentiality, ownership, liability limits, disputes, and provisions intended to survive remain in effect.
11. Notices, governing law, and disputes
Send contractual notices to the legal contact in Company details; we may send notices to your account email. Keep that address current. Operational support requests are not a substitute for legally required service of process. We will try in good faith to resolve a written dispute for 30 days before litigation; either party may seek urgent protective relief or file to preserve a deadline without waiting.
The agreement is governed by the laws of the State of Wyoming, excluding its conflict-of-law rules, and applicable federal law. Subject to mandatory law and any separately signed order, each party consents to exclusive jurisdiction and venue in the state and federal courts located in Wyoming for disputes arising from this agreement. This selection does not displace mandatory protections that apply regardless of the chosen law or forum. These Terms do not impose mandatory arbitration or a class-action waiver.
12. General terms and changes
The parties are independent contractors; no partnership, employment, or general agency is created. Neither party may assign the agreement without the other’s reasonable consent, except to an affiliate or as part of a merger or sale of substantially all relevant assets if the successor assumes these obligations and the assignment does not unlawfully impair data protection. Neither party may assign to evade an obligation.
Neither party is responsible for delay caused by events outside its reasonable control, except payment already due. The affected party must take reasonable steps to limit harm and resume performance. If an interruption materially prevents service for more than 30 days, either party may end the affected service and unused prepaid service fees will be refunded.
An unenforceable provision is limited only as needed or severed; the remainder continues. A failure to enforce a term is not a waiver. This agreement and the accepted order are the entire agreement for the service. No salesperson or AI response can alter it without an authorized written amendment. There are no intended third-party beneficiaries.
We will notify you of material contract changes at least 30 days before they apply, normally at a future renewal. We will obtain renewed assent when legally required. Urgent legal or security changes may take effect sooner to the extent necessary, with notice. Changes do not retroactively alter accrued claims. A new version will be published and prior accepted versions retained. You may cancel before a change applies.