Fair questions
Before you
pick up.
From keeping your number to changing your hours, here are the details. If there’s something else on your mind, we’re here.
Getting started
Is the person answering my calls AI?
Yes. Your callers speak with a virtual phone assistant powered by AI. Your Voice Partner is the dedicated person on our team who sets it up, tests it, and keeps it current.
Do I have to replace my phone number?
No. Keep your current number and forward calls to your virtual phone assistant. Your carrier stays the same.
Do I have to configure software?
No. Share your business information and how you want calls handled. Your Voice Partner trains and tests your virtual phone assistant for you.
On the call
What makes the conversation feel natural?
Our next-generation voice AI can listen while it speaks, so callers can interrupt, clarify a detail, or ask a follow-up. Expressive speech and natural pacing help the conversation flow. Try the live demo to hear it for yourself.
How does it know what to say about my business?
Your Voice Partner trains and tests your virtual phone assistant using the services, hours, prices, and policies you approve. It is instructed to ask for clarification when needed and offer a message or approved transfer when an answer is unknown. You try and approve your test line before customers reach it.
What can it do with appointments?
Business and Pro can check your connected calendar, offer genuinely open times, book a new appointment after the caller confirms, and safely move one future appointment after matching the booking reference and customer email. It cannot browse your whole calendar. It never cancels an appointment: it connects the caller to your team during approved hours or sends your team a request after hours. The appointment stays active until a person confirms otherwise.
Can it transfer calls?
Yes. Transfer capacity depends on the plan and the rules you approve. If a transfer fails, your virtual phone assistant can take a message.
Will callers be told it is AI?
The greeting is configured around your business and applicable requirements. Your virtual phone assistant never falsely claims to be human and answers truthfully if asked. Some industries or jurisdictions may require specific disclosure language.
Your Voice Partner
Will I have a real person to turn to?
Yes. Every plan includes your own dedicated Voice Partner: a person who learns your business, guides setup, and helps with questions and routine changes. We share their direct contact details during setup, and you can message them anytime. They’ll follow up personally while your virtual phone assistant keeps answering callers around the clock.
What happens when my hours or staff change?
Tell your Voice Partner what changed. They update your virtual phone assistant, test it, and let you know when it’s ready.
Is this a human answering service?
No. Your virtual phone assistant answers customer calls around the clock. Your Voice Partner is the person you contact for setup, testing, questions, and ongoing changes; they do not answer your customer calls.
Service fit
Do you manage my customer records or sales pipeline?
No. Business and Pro can automatically send the caller’s details, reason for calling, and final outcome to one compatible business system for each covered location. Linevio does not search or change contacts, deals, sales stages, tasks, automations, or follow-up campaigns.
Can it take payments?
Not in the current service. Your virtual phone assistant should not collect payment-card information.
Can any business use it?
Not every use case is appropriate. Regulated, emergency, or highly sensitive calls require additional review and are not supported in the initial service.
Still curious?