Message taken11:18 PM
Sam Carter(555) 012-5530
Asked about availability for Saturday morning. Wants a callback before 9 AM.
After hours
Nights, weekends, and holidays
After-hours
answering service.
You close for the day and the phone keeps ringing. Your virtual phone assistant, powered by AI, answers after hours from your approved information, follows your rules for urgent calls, and leaves you a clear list for the morning.
From $119/month · Keep your number · Run your numbers
While you’re busy
“Are you open the day after Thanksgiving?”
Holiday hours answered.
From the hours your Voice Partner keeps current for you.
After you close
What happens
after you close.
Your virtual phone assistant answers the same way at 9 PM on a Sunday as it does at 10 AM on a Tuesday, from the same approved information.
“Are you open on the holiday?”
Shares the holiday and temporary hours you approve, kept current by your Voice Partner.
“I need someone first thing tomorrow.”
Takes a detailed message, or books an open time from your connected calendar.
“This really can't wait.”
Follows your urgent rule: a transfer to the number you choose, or an urgent message flagged for your team.
“Can I just leave a message?”
Takes the message and confirms the caller's name and callback number before the call ends.
“When will someone call me back?”
Gives only the follow-up promise you approve, such as the next business morning. It never invents one.
“¿Hay alguien que hable español?”
Continues in Spanish, with the same hours, policies, and rules.
When the call ends
Your morning,
already sorted.
Every after-hours call is summarized by email and in your customer portal, so the first hour of your day is callbacks rather than voicemail.
- Every call, with the caller's name and callback number
- What they needed, in plain words
- Urgent calls, clearly flagged
- Transfers, and whether they connected
- Appointments booked overnight, from your connected calendar
- Messages, with the details you asked for
Your rules, every call
You decide
what is urgent.
Tell your Voice Partner which calls cannot wait until morning and where they should go. Your virtual phone assistant follows that rule every time and takes an urgent message if nobody answers.
Business and Pro add scheduled transfers, so an on-call number rings only on the nights and weekends you choose. Linevio is not an emergency service, and a caller describing an emergency is told to call 911.
The math on missed calls
What do nights
and weekends cost?
After you close, every call reaches voicemail. Count the ones that come in after hours and see what they add up to in a year.
Rang out or went to voicemail
Not spam, vendors, or current customers
Of new work that reaches you by phone
What one typically bills
After labor, materials, and other costs
Monthly fee, month to month
At stake every year
$46,800
78 jobs a year you would usually win, riding on calls nobody answers.
Business: $2,988 a year ($249 a month)
At $250 left per job, 1 completed job a month covers it.
An estimate from the numbers above, not a promise. Linevio answers the calls and gets the details to your team; winning the work is still up to you. Starting numbers are examples to change, not industry averages. The plan fee excludes setup, extra minutes, and taxes.
Getting set up
What we need
from you.
A few decisions set up your after-hours line. Your Voice Partner tests it with you before any customer calls reach it.
- Business hours, holiday hours, and temporary closures
- What callers should hear when you are closed
- Which calls are urgent after hours
- Who takes urgent calls, and on which nights
- The follow-up promise callers may hear
- Whether to forward every call, or only after-hours and missed calls
A note on after-hours fit
Linevio answers and routes after-hours calls. It is not an emergency service, does not dispatch anyone, and never promises a response time you have not approved.
Before you pick up
Questions
owners ask.
Can I forward only after-hours calls?
Yes, where your carrier supports it. Many carriers can forward calls you do not answer, calls while the line is busy, or calls on a schedule. Your Voice Partner walks you through the options for your carrier.
Does it cost more at night?
No. Every call uses the same included minutes on your plan, day or night. There is no after-hours surcharge.
Will it tell callers when we will call back?
Only with the wording you approve. If you do not give it a promise, it says your team will follow up and does not name a time.
Is this an emergency service?
No. Linevio does not dispatch anyone. Callers describing an emergency are told to call 911, and your urgent rules decide what happens with everything else.
Busy hands. Open lines.