Message taken7:42 PM
Rosa Delgado(555) 014-2290
Called in Spanish about a leaking water heater. Asked for a visit tomorrow morning and left the service address.
Language: Spanish
For businesses with Spanish-speaking callers
Bilingual
answering service.
When a caller speaks Spanish, your virtual phone assistant, powered by AI, carries on in Spanish with the same approved hours, prices, and rules. Your team gets the summary in English. It is included on every plan.
From $119/month · Keep your number
While you’re busy
“¿Hablan español?”
Carried on in Spanish.
The same answers and rules as in English, with the summary sent to your team in English.
On the same line
Two languages,
one set of rules.
Your Voice Partner sets up and tests both languages from the same approved information. A change is not finished until both pass testing.
“¿Cuál es su horario el sábado?”
Answers with your approved Saturday hours, in Spanish.
“¿Dan servicio en mi zona?”
Checks the caller's town or ZIP code against the same service area you approved in English.
“¿Cuánto cobran por la visita?”
Quotes your approved fee, the same figure English-speaking callers hear. It never makes up a price.
“Quiero hacer una cita para el martes.”
Books from your connected calendar after the caller confirms, or takes a detailed request for your team.
“Sorry, my English is not good. ¿Puedo hablar en español?”
Switches to Spanish when the caller does, and back to English if they switch again.
“Es urgente, hay agua por todo el piso.”
Follows your urgent-call rules in Spanish: a transfer to your on-call number or an urgent message flagged for your team.
“Déjele un mensaje a la dueña, por favor.”
Takes the message with the caller's name and callback number, confirms them back, and sends it to your team in English.
“¿Aceptan clientes nuevos?”
Answers from the same approved information as in English, and says so when it does not know rather than guessing.
When the call ends
Read in English,
whatever the language.
Every call ends with a written summary by email and in your customer portal. Calls in Spanish are summarized in English with the language of the call noted, so anyone on your team can read it and you know to call back in Spanish.
- The caller's name and callback number
- The language of the call
- What they asked for, written in English
- What happened: an answer, a message, a transfer, or a booking
- Anything urgent, flagged for your team
Same business, both languages
The same answer,
in either language.
Your virtual phone assistant speaks plain, widely understood U.S. Spanish and works from the same approved information as in English: hours, prices, service area, policies, and who gets which calls. A Spanish-speaking caller never hears a different price or promise.
When something changes, your Voice Partner updates and tests both languages before the change goes live. An unknown answer gets the same treatment in both: no guessing, and a message or an approved transfer instead.
Getting set up
What we need
from you.
Share your business information once. Your Voice Partner sets up and tests your virtual phone assistant in both languages.
- Whether most callers speak English, Spanish, or both
- Your greeting, and whether it starts in English or Spanish
- Your hours, services, prices, and service area
- Who takes transfers, and what counts as urgent
- Appointment types to book from your connected calendar
- Where call summaries should go
A note on languages
Linevio answers in English and Spanish only. Other languages are not supported today. Your Voice Partner sets up and tests both languages; they do not translate documents or answer calls.
Before you pick up
Questions
owners ask.
Does Spanish cost extra?
No. English and Spanish are included on every plan, and a call in Spanish uses minutes the same way as a call in English.
Can the greeting start in Spanish?
Yes. Your greeting is set up with you during onboarding, including the language it starts in. Callers can switch languages at any point in the call.
What kind of Spanish does it speak?
Plain, widely understood U.S. Spanish, so callers from many backgrounds can follow it.
Will my team get summaries in Spanish?
No. Every summary is written in English, with the language of the call noted, so anyone on your team can read it and you know to call back in Spanish.
Does it speak other languages?
Not in the current service. Linevio answers in English and Spanish.
Busy hands. Open lines.