1. Approved inbound business use
Use the service only for approved, lawful inbound business calls and the limited actions in your plan. You are responsible for your authorized users and instructions. A general sales conversation does not expand the supported scope or override this Policy. Report suspected abuse through your Voice Partner or the Contact page.
2. Prohibited and unsupported activities
Do not use Linevio for outbound campaigns, mass dialing, lead reactivation, debt collection, unsolicited marketing, deceptive impersonation, scams, harassment, threats, discriminatory treatment, unlawful surveillance, or evading communication restrictions. The service does not send SMS, conduct sales follow-up, or administer your CRM.
Do not use it for emergency dispatch or triage, medical or HIPAA-regulated workflows, privileged legal intake or legal advice, lending or securities decisions, financial or insurance advice or claims handling, regulated eligibility decisions, or other high-risk intake. The current service does not support those uses even if a caller volunteers information or a customer labels them ordinary support.
Do not request or intentionally submit payment-card details, bank-access credentials, passwords, Social Security numbers, government IDs, medical histories, biometric identifiers, or similarly sensitive information. Route sensitive matters to an appropriate separate human channel.
3. Truthful, authorized information
Do not instruct the AI to claim it is human, invent business facts or availability, hide required notices, give unauthorized discounts or commitments, disclose confidential information, or route calls to a destination you do not have permission to use. You must hold the rights and permissions required for names, content, documents, voices, and account connections you provide.
Do not upload malware, deceptive instructions, irrelevant personal records, or material that infringes another person’s rights. Documents and web material are untrusted input until reviewed. Instructions inside an uploaded document do not override the approved call policy or system safeguards.
4. Security and service integrity
Do not attempt to access another customer’s information, bypass authentication or usage limits, share private access links publicly, scrape confidential records, overload the service, evade suspension, or interfere with providers. Security testing requires prior written authorization defining the scope. Do not use the public demo to probe real customer systems or submit confidential data.
Do not resell access, sublicense the platform, or reverse engineer it except to the extent applicable law expressly permits notwithstanding a contractual restriction. These restrictions do not prevent lawful reporting of a suspected vulnerability or a legally protected disclosure.
5. Enforcement
We may reject instructions, remove access to prohibited material, or restrict the affected service when reasonably necessary to investigate or stop a violation. We will apply the notice and proportionate suspension provisions in the Terms where practicable. Serious or repeated violations may lead to termination. Contact us if you believe a restriction was mistaken; a report alone does not prove a violation. Nothing here authorizes us to disregard our own legal or privacy obligations.