1. Monthly renewal and payment authorization
Your subscription begins when payment is confirmed and renews automatically each month until canceled. The monthly subscription is charged in advance; usage beyond the included allowance is charged in arrears. Payment starts onboarding, not immediate phone activation. There is no free trial unless a written offer expressly provides one.
Before you pay, checkout identifies the recurring price, usage allowance, overage rate, applicable setup fee or confirmed waiver, and taxes if applicable. By accepting the checkout agreement, you authorize these disclosed charges through the payment method supplied to Stripe. We do not authorize ourselves to charge for unaccepted custom work. Keep your billing information current.
2. How usage is measured
The current plan amounts and usage allowances appear in Pricing and your order. Additional usage is calculated from actual billable AI-connected seconds at the per-minute equivalent disclosed in your order; the call itself is not rounded up to a whole minute. Invoice currency rounding may apply. Included time is pooled only within the coverage specified by your plan and does not roll over.
Human conversation after a completed transfer is excluded. Internal quality-assurance calls and confirmed provider-failure calls are nonbillable. Short calls and spam that consume AI-connected time are counted unless a credit is granted. A forwarded call may also incur separate carrier charges outside our invoice. The customer portal shows usage information; final invoices reflect reconciled billing records.
3. Setup fees and promotions
A one-time setup charge applies unless your checkout or signed order confirms a waiver. A founding offer is limited by actual eligibility and availability; seeing promotional copy alone does not reserve it. No setup charge is silently added after a checkout that confirmed it was waived.
Setup fees are refundable before setup work begins. Once agreed setup work has begun, the fee is earned for that work and ordinarily nonrefundable, except for duplicate or erroneous charges, our inability to supply the agreed supported service, an express written guarantee, or rights required by law.
4. How to cancel
Open Customer portal, choose Minutes & billing, and use the support and cancellation link to reach your secure cancellation page. You may also use the private support link supplied with your service. Select Schedule cancellation and retain the confirmation. If you cannot access the portal or link, contact your Voice Partner or the support contact on the Contact page; you do not have to explain why you are canceling.
Cancellation stops renewal at the end of the current paid billing period; the confirmation identifies the effective date. Submit before the next renewal charge to avoid the next period. If the online method is unavailable, a verifiable cancellation request received through support before renewal will be honored for that renewal even if we process it later. We may verify authority, but do not require you to purchase another service, attend a retention call, or give up a legal claim to cancel.
You may request earlier disconnection, but it does not automatically create a refund of an otherwise valid current-period charge. Remove carrier forwarding before the service ends and test your restored route. Forwarding removal is your operational responsibility, not a condition for stopping subscription renewal. A final invoice for usage already incurred may arrive after cancellation.
5. Refunds, corrections, and disputes
Monthly fees ordinarily are not refunded or prorated for unused time, customer delay, unused allowances, or a voluntary mid-period cancellation. This does not apply to duplicate charges, billing mistakes, an express service remedy in the Terms, our early termination for convenience, or refunds required by law. If we determine during onboarding that we cannot supply the agreed supported service, we will cancel and refund prepaid charges for service not delivered and setup we cannot complete.
Tell us promptly if an invoice appears wrong, ideally within 30 days, with the invoice reference and affected dates. That request is not a waiver of any longer statutory dispute period, chargeback right, or other mandatory protection. We investigate disputed amounts and correct confirmed errors. Pay undisputed charges when due. Any approved refund is ordinarily returned through the original payment method; bank processing time is outside our control.
6. Plan changes, taxes, and failed payments
A confirmed upgrade may involve disclosed prorated charges. Downgrades normally take effect at the next billing period and may require reducing active lines, locations, appointment types, or other settings to the lower plan’s limits. We will coordinate those reductions rather than silently delete business configurations. Unapproved changes do not authorize new charges.
Prices are in U.S. dollars unless the order states otherwise and exclude applicable taxes shown at checkout or on the invoice. We remain responsible for taxes on our own income. Failed payments may be retried, and we may ask you to update your payment method. Continued nonpayment can lead to suspension or termination under the Terms, with the applicable notice and grace process.