1. Who is responsible for your information
The company identified in the Legal center operates Linevio. This Notice covers our website, demonstrations, business accounts, support, and service administration. For those activities we determine the purposes of processing. For a customer’s caller information and uploaded business records, we generally process on the business customer’s instructions under the Data Processing Addendum; that business is responsible for its own caller privacy notice and lawful instructions.
If you called a business using Linevio, contact that business first about its use of your information. You may also contact our privacy contact for help identifying the responsible business or raising a concern. We do not require you to buy a service or agree to marketing to make a privacy request.
2. Information we handle and its sources
From customers and their representatives: names, business and contact details, account identifiers, phone numbers, business rules, hours, services, prices, routing instructions, approval records, uploaded documents, integration settings, and support communications. Source documents may contain information about personnel or other people; customers should remove irrelevant personal information before uploading.
From calls and connected services: caller number where supplied, callback and appointment details, audio needed for live processing, transcripts, call summaries, call time and duration, transfer or appointment outcomes, and technical delivery information. Stored audio is disabled by default and requires separate approval. Connected systems may return available appointment times and verified booking details.
From website and demo use: necessary session identifiers, browser or device information, network information, security logs, and microphone audio when you start a voice session. Security or demo limits may use a keyed fingerprint derived from network and browser information. Billing information includes Stripe customer and subscription identifiers, payment status, and invoices. Stripe handles payment-card entry; our application is not designed to store full card numbers.
3. Why information is used
We use information to set up and provide the requested service, authenticate access, process calls, perform approved appointment actions, deliver messages and call outcomes, support customers, review quality, troubleshoot incidents, prevent abuse, reconcile usage, collect payment, maintain approval and audit records, and comply with law. We do not use caller content to make lending, employment, insurance, housing, or similarly significant eligibility decisions.
Customer call content is not provided to us for unrelated advertising or training general-purpose AI models. The Data Processing Addendum restricts that use. AI and other providers process information under the applicable service arrangements; this Notice does not claim that every provider offers zero retention or that transient processing never occurs. Customer-authorized destinations have their own responsibilities once information is delivered.
4. Who may receive information
Authorized personnel and contracted providers receive the information needed for their work, including hosting and database services, AI and voice processing, transactional email, and billing. See the Provider & Subprocessor Register for the identified services and their purposes. Eligible customer-authorized calendar and CRM connections receive information needed for the approved action; a CRM call-outcome handoff does not include a full transcript.
We may disclose information to comply with valid legal process, protect rights and safety, investigate misuse, or establish or defend legal claims, subject to applicable law. Information may be transferred in a financing, merger, acquisition, or asset sale with appropriate confidentiality and continued legal protections. We do not authorize recipients to use customer call data for unrelated advertising.
6. Retention and deletion
We keep information only for the service, lawful business records, security, dispute resolution, and legal obligations for which it is needed. Retention differs by category: transcripts and any approved audio require shorter operational retention; account, invoice, approval, and audit records may need longer retention. The schedule applicable to customer call content must be agreed and implemented before production activation; retention periods vary by data category and provider under the agreed schedule.
Deleting a transcript does not automatically delete the separately retained call summary, invoice, source document, audit entry, or a copy already delivered to the customer. Request deletion or an explanation of the applicable category through the privacy contact. We will explain lawful exceptions and handle customer processing requests under the Data Processing Addendum. Backup copies may persist for a limited backup lifecycle, remain protected, and must not be restored to ordinary use without reapplying relevant deletion instructions.
7. Security and processing locations
We use safeguards appropriate to the information and service, including access controls, customer separation, protected connections, and restrictions on operational access. No system or transmission can be guaranteed completely secure. Protect your account and private access links and promptly report suspected unauthorized access. We do not claim a certification or independent security audit that has not been completed.
The launch service is intended for U.S. businesses. Our providers may process information in the United States or other countries under their service arrangements. We do not promise exclusive U.S. storage or claim that international transfer requirements are automatically satisfied. A customer requiring restricted hosting regions or a specific international transfer mechanism must obtain an expressly agreed arrangement before submitting affected information.
8. Your choices and privacy requests
Depending on applicable law and our role, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; withdraw consent where consent is the basis; or appeal a decision. Withdrawal does not affect earlier lawful processing. We will not unlawfully discriminate against you for exercising a privacy right. A right applies when the relevant law covers the activity; this Notice does not assume every state law applies to every business.
Use the privacy email or mailing address in Company details, or the published support contact on the Contact page. Describe the request and your connection to the account or called business without sending passwords, government IDs, or payment-card information. We may request proportionate information to verify identity or an agent’s authority. We respond within the period required by applicable law and explain any permitted extension or refusal. You may ask for review of a refusal through the same contact and may complain to your applicable regulator.
For customer-controlled caller data, we will direct the request to or assist the responsible business, unless law requires us to act directly. You do not need a Linevio account to contact us. Essential service and billing notices continue while needed for the service; any optional marketing communication must offer the applicable unsubscribe method.
9. Children and sensitive information
Our business website and account service are intended for adults, not directed to children under 13. Do not submit children’s personal information for a child-directed use. If you believe a child has provided information inappropriately, contact us so we can investigate and take the action required by law.
The service is not designed for payment-card numbers, bank credentials, Social Security numbers, government IDs, passwords, medical histories, privileged legal communications, voiceprints, or other prohibited sensitive intake. We do not create voiceprints to uniquely identify callers. If sensitive information is accidentally submitted, notify us without repeating it so we can assess restriction or deletion.
10. Notice changes and contact
The version and update date appear at the top of this Notice. We will provide notice of material changes and obtain consent where required before using information in a materially different way. The current Notice and retained versions are linked from the Legal center. Contact Linevio LLC at legal@linevio.com or 3857 Birch Street 3133, Newport Beach, CA 92660, United States.